# How to reinstall zoom on mac: step by step for Zoom Workplace on macOS

> Learn how to reinstall Zoom on Mac: uninstall Zoom Workplace, optionally clear Zoom Safe Keychain entries, then install the matching download.

URL: https://www.lazur.app/how-to/reinstall-zoom-in-zoom
Updated: 2026-11-09

To reinstall Zoom on a Mac, uninstall Zoom Workplace from its menu, then download the installer that matches your chip from zoom.us/download and run it. Most people only need the standard uninstall, and the Keychain cleanup is for a full clean removal that few people actually need.

## Quick answer

- Uninstall from the menu bar: Zoom Workplace > Uninstall Zoom Workplace, then select OK.
- Skip the Keychain cleanup for a normal reinstall on the same Mac.
- Clear Zoom Safe entries only for a full removal, since they can block decryption of encrypted Zoom Mail and Zoom Phone voicemail.
- Download from zoom.us/download under Zoom Workplace for Mac, and pick Apple Silicon or Intel.
- Open zoomusInstallerFull.pkg, follow the prompts, then open Zoom Workplace and sign in.

Applies to: Zoom Workplace desktop app on macOS 10.15 or later. Time: 15 min. Difficulty: Easy.

## What you need

- A Mac running macOS 10.15 or later
- Knowledge of whether your Mac uses Apple silicon or an Intel processor
- An internet connection and access to zoom.us/download
- Your Zoom sign-in details
- A decision on the full clean removal, which needs Keychain Access

## How to Reinstall the Zoom Workplace app on a Mac in Zoom on a Mac

1. **Open Zoom Workplace.** Shortcut: ⌘ Space. Open Zoom Workplace from Applications, or press ⌘ Space, type Zoom Workplace, and press Return. The uninstall option sits in the app's own menu, so the app has to be open first. Tip: Spotlight is the fastest way to open any app on a Mac.
2. **Open the Zoom Workplace menu.** (Zoom Workplace) Select Zoom Workplace in the toolbar at the top of the screen. The menu drops down with the app's options. Tip: Older guides may call this menu zoom.us. Use the name you see on your screen.
3. **Choose Uninstall Zoom Workplace.** (Zoom Workplace > Uninstall Zoom Workplace) In the drop-down, select Uninstall Zoom Workplace. This starts the removal of the desktop app.
4. **Confirm with OK.** Select OK to confirm. Zoom's support article says this removes the desktop app and all its components. Tip: Read the dialog before you click OK, so you know what is about to go.
5. **Decide on Keychain cleanup.** For a reinstall on the same Mac, skip steps 6 to 8 and go to the download step. Continue only if you want a full clean removal.
6. **Open Keychain Access.** Shortcut: ⌘ Space. Press ⌘ Space, type Keychain Access, and open the app. Zoom stores its Safe entries in Keychain Access.
7. **Search for Zoom Safe.** Type Zoom Safe in the Keychain Access search box. Remove all matching entries that appear in the results. Tip: Removing these keys can permanently block decryption of encrypted Zoom Mail and Zoom Phone voicemail without a backup key or escrow.
8. **Open the Zoom download page.** Open zoom.us/download in your browser. The page lists Zoom Workplace for Mac under its download options.
9. **Choose the right download.** Under Zoom Workplace for Mac, click Download for Apple Silicon or Download for Intel. Pick the one that matches your processor. Tip: Check the chip under Apple menu > About This Mac before you click.
10. **Open the installer.** Open the downloaded file named zoomusInstallerFull.pkg. If the download does not start, double-click the file in your Downloads folder. Tip: Wait until the download finishes before you open the file.
11. **Follow the installer prompts.** Click through each prompt until the installation completes. Read each one before you continue, because Zoom's install article does not describe the buttons. Tip: The installer may ask for your Mac login password.
12. **Open Zoom Workplace and sign in.** Open Zoom Workplace from Applications and sign in with your Zoom account. Use the same account you used before the reinstall.
13. **Check the new install.** Confirm the app opens and that you can sign in. The download page does not list a Mac version number, so note the build you installed.

## When a reinstall is the right fix

A reinstall helps when Zoom will not open, when an update gets stuck, or when the app acts oddly after a macOS upgrade. The installer replaces the desktop app and its parts with a fresh copy. You get a clean app without old files in the way.

Restart your Mac before you reinstall anything. A restart clears small faults at no cost. If Zoom still misbehaves after that, move on to the reinstall.

Zoom now calls its Mac desktop app Zoom Workplace. Older guides say zoom.us, and some screenshots still show that name. When you look for a menu item, search for Zoom Workplace, because that is the name in Zoom's official article.

Zoom's official pages do not say whether your settings or sign-in survive a reinstall. Plan to sign in again, and keep your account details nearby before you start.

Gather a few things first. You need to know your chip, your macOS version, and your sign-in details. You also need to decide whether a full clean removal is worth the Keychain step.

1. Know your chip: Apple silicon and Intel Macs need different installers.
2. Know your macOS version: the desktop app needs 10.15 or later.
3. Decide on Keychain cleanup: do it only for a full clean removal.
4. Have your Zoom sign-in details ready for the first launch after the install.

## Check your Mac before you download

Zoom's system requirements list macOS 10.15 as the minimum for the desktop app. The same article says version 7.0.0 dropped support for macOS 10.13 and 10.14. If your Mac runs an older macOS, Zoom's notes point to 6.7.7 as the last version that supports macOS below 10.15.

- **10.15** Lowest macOS version Zoom lists for the desktop app ([source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748))
- **7.0.0** Client version that dropped support for macOS 10.13 and 10.14 ([source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748))
- **4 GB** Minimum RAM for the desktop app, with 16 GB recommended ([source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748))
- **March 23, 2026** Start of spring 2026 desktop enhancements with the 7.0.0 client ([source](https://www.zoom.com/en/blog/zoom-workplace-simplicity-ui-updates/))

Zoom also lists hardware minimums. The article asks for a dual-core processor at 2 GHz or higher, and recommends a quad-core processor at 2.5 GHz or higher. The minimum RAM is 4 GB, and Zoom recommends 16 GB.

Those hardware lines matter less than the macOS line. A Mac that misses the OS minimum cannot run the current desktop app, so check the version first. Choose Apple menu > About This Mac to see the macOS version under the macOS name.

## Pick the right installer for your chip

Zoom's download page offers two buttons under Zoom Workplace for Mac. One says Download for Apple Silicon, and the other says Download for Intel. Choose the button that matches your processor, since Zoom's install article does not say what happens with the wrong build.

| Your Mac | Button to click on zoom.us/download |
| --- | --- |
| Apple silicon chip | Download for Apple Silicon |
| Intel processor | Download for Intel |
| Not sure | Check About This Mac first, then choose |

_Both buttons sit under Zoom Workplace for Mac on the download page._

To check your chip, choose Apple menu > About This Mac. An Apple silicon Mac shows a chip line that starts with Apple. An Intel Mac shows a processor line instead. Use the matching button and move on.

If you clicked the wrong button, leave that download alone and get the right one. Do not try to force the installer to run on the wrong chip. Matching the chip first saves the most time.

## Uninstall Zoom on Mac the standard way

The standard uninstall removes the desktop app and all its components. Zoom's support article says to use this route when you reinstall on the same device. You do not need Keychain Access for this route, so you can skip that app entirely.

Open Zoom Workplace first. The uninstall option lives in the app's own menu, so a closed app gives you nothing to click. Once the app is open, look at the menu bar at the top of the screen.

Reinstalling during a call is a poor idea. Leave any active meeting first, then begin the uninstall. You can reinstall once the call has ended.

> **Older menu names:** Some guides say zoom.us where the menu now says Zoom Workplace. Use the name you see on your screen, since that is what the menu shows.

Choose the item, then read the dialog that appears. Zoom's article says OK confirms removal of the desktop app and all its components. Select OK only when you are ready for the removal to start.

Once removal finishes, the app will not open. That is expected. Move on to the download step, or to the Keychain section if you want a full clean removal.

## Should you clear the Zoom Safe Keychain entries?

Zoom stores cryptographic keys in your Keychain under names that start with Zoom Safe. A full clean removal deletes those entries as well. Zoom's article calls this the complete route, and it carries a real cost.

> **Read this before you delete keys:** Removing these keys can permanently stop you from decrypting end-to-end encrypted Zoom Mail emails and Zoom Phone voicemails that use Advanced Encryption. A backup key or account escrow prevents that loss.

If you use neither Zoom Mail nor Zoom Phone voicemail, that specific risk does not apply to you. If you use either one, ask your Zoom admin whether a backup key or account escrow exists before you touch Keychain Access.

For a plain reinstall on the same Mac, skip this section. Zoom says the standard uninstall is the right choice for the same device. Keep the Keychain cleanup for a full removal, such as before you hand a Mac to someone else.

If you do go ahead, open Keychain Access and search for Zoom Safe. Remove the entries that match the search, and leave the rest of the list alone. Then continue with the download.

## Install Zoom on Mac from zoom.us/download

Open your browser and go to zoom.us/download. Under Zoom Workplace for Mac, click the button that matches your processor. The file is named zoomusInstallerFull.pkg.

![Person at a laptop following steps to reinstall Zoom on Mac](https://images.lazur.app/content-images/howto/reinstall-zoom-in-zoom/how-to-reinstall-zoom-on-mac-1-1eaf1e.jpg)

Open the file from your Downloads folder once the download finishes. If the download does not start, double-click the file yourself. Zoom's install article gives that fallback.

Read each installer prompt before you click through it. Zoom's install article does not describe the dialog buttons, sign-in steps, or macOS requirements, so the prompts on your screen are your guide. The installer may ask for your Mac login password. Enter the password for your Mac account, not your Zoom password.

Wait until the installation completes. Then open Zoom Workplace from Applications and sign in with your Zoom account.

## Sign in and check the new install

Sign in with the same account you used before the reinstall. If sign-in fails, check your email address and password first. Then check Zoom's support pages, because the official install article does not cover sign-in errors.

Next, confirm the basics. The app should open, your account should load, and you should be able to start or join a meeting. If something is missing, the troubleshooting section lists the most common causes.

The download page does not list a Mac version number. Note the build you installed, and compare it with the current build when Zoom's pages show one.

## What version to expect in 2026

Zoom changed the desktop layout in version 6.7. Zoom's blog says the update arrived on December 15, 2025. It moved navigation to the left side and stopped auto-pinning product tabs you visit once.

Zoom's spring 2026 desktop enhancements roll out progressively, starting March 23, 2026, with the 7.0.0 client upgrade. If your screen looks different from an older guide, these two changes are the likely reason.

- 6.7: navigation moved to the left side, and product tabs stop auto-pinning after one visit.
- December 15, 2025: the date Zoom's blog gives for the 6.7 update.
- 7.0.0: spring 2026 desktop enhancements start rolling out on March 23, 2026.
- App Store listing: Zoom Workplace shows 7.2.5, but that is the iPhone and iPad page, not the Mac app.

Treat the App Store number as a different listing. Use zoom.us/download as the source for the Mac build, and do not copy a version number from a search snippet.

Zoom's notes do not say whether the old layout can return after the update. That is not confirmed on an official Zoom page. Check Zoom support before you count on it.

## Join a Zoom meeting without installing the app

If you only need to join a call, the browser route skips the install. Zoom describes the web version as a way to join without installing the full app. Supported browsers are Chrome 102 or later, Edge 102 or later, Firefox 105 or later, and Safari 16.4 or later.

The web app uses 1 to 1.5 GB of active memory during a meeting. Zoom recommends 8 GB or more RAM for Windows and macOS. Zoom's article lists no features that are missing from the browser version.

![Person on a video call on a laptop after they reinstall Zoom on Mac](https://images.lazur.app/content-images/howto/reinstall-zoom-in-zoom/how-to-reinstall-zoom-on-mac-3-159dc9.jpg)

Some third-party pages say a host must allow browser joins, and that the browser view has fewer features. The official pages did not confirm either point. Ask your host if a browser join fails.

## Mistakes that waste time during a reinstall

- Downloading the wrong chip build. Check About This Mac before you click.
- Clearing Keychain entries when the standard uninstall was all you needed.
- Looking for a zoom.us menu when the menu bar says Zoom Workplace.
- Opening the .pkg file before the download finishes.
- Reinstalling during a live meeting. Leave the meeting first.

Most of these take seconds to avoid. The Keychain mistake costs the most, because it can cut off access to encrypted Zoom Mail and Zoom Phone voicemail. Treat that step as optional, and check your needs before you run it.

## When the install still fails

Zoom's official uninstall and install articles cover the normal path. They do not list error codes or fixes for failed installs. Advice in search results about messages such as not supported on this Mac did not appear on an official Zoom page, so treat it as a lead, not a fix.

Start with the basics. Confirm your chip, confirm macOS 10.15 or later, and download again from zoom.us/download if the file looks incomplete. A fresh download also rules out a damaged installer file.

![Man at a MacBook desk checking the Zoom menu before he reinstalls Zoom on Mac](https://images.lazur.app/content-images/howto/reinstall-zoom-in-zoom/how-to-reinstall-zoom-on-mac-2-a990ed.jpg)

If the install still fails, write down the exact message on your screen before you contact Zoom support. A specific message gives support something to work with.

## Where to go next

After Zoom opens, check camera and screen sharing. If video does not start, follow the [camera access guide](https://www.lazur.app/how-to/grant-camera-access-in-zoom). If your shared screen shows black, the [black screen guide](https://www.lazur.app/how-to/fix-a-black-screen-share-in-zoom) covers the settings to check.

To join your first meeting after the install, follow the [join a meeting guide](https://www.lazur.app/how-to/join-a-meeting-in-zoom). It walks through joining a meeting in Zoom Workplace on Mac.

## Shortcuts

- Open Spotlight search: ⌘ Space

## If it does not work

- **The Uninstall Zoom Workplace item is missing** Open Zoom Workplace first, then select Zoom Workplace in the menu bar. Zoom's article starts from the open app. If the item still does not appear, the official pages checked do not cover another route, so contact Zoom support.
- **The .pkg file does not open** Double-click zoomusInstallerFull.pkg in your Downloads folder. Zoom's install article gives this fallback when the download does not start.
- **You clicked the wrong download button** Check About This Mac, then download the matching build from zoom.us/download. Zoom's article does not say what error a mismatch shows, so match the chip before you run the installer.
- **The app will not open after the install** Confirm macOS 10.15 or later and at least 4 GB of RAM. The official articles do not list a fix for this, so contact Zoom support if the app still fails to open.
- **Video or screen sharing fails after the reinstall** Follow the camera access guide or the black screen guide on this site for the permission and settings steps.

## With Lazur

Lazur is a voice assistant for the Mac that lives in the notch. Hold ⌥ ⌘ and ask; it sees your screen, answers out loud, points at buttons and walks you through apps. Hold fn to dictate. Free for 3 days, then $18/month: https://www.lazur.app/download

- “Where is the uninstall option in Zoom Workplace?”: Lazur draws a circle and a label around Uninstall Zoom Workplace in the open menu. You still choose the item yourself. (Points at it)

## FAQ

### Do I have to uninstall Zoom before I reinstall it on a Mac?

Not always, but it is the clean way. Zoom's article says to use the standard uninstall when you reinstall on the same device. You do not need the Keychain cleanup for that route.

### What is the difference between a standard uninstall and a full clean removal?

The standard uninstall removes the desktop app and all its components through the Zoom Workplace menu. A full clean removal does that, then deletes the Zoom Safe entries in Keychain Access. Only the full route carries the decryption warning, so choose it when you truly need it.

### Why does Zoom say Zoom Workplace and not zoom.us?

Zoom's current support article names the desktop app Zoom Workplace, and the menu uses that name. Older guides and screenshots still say zoom.us. When a guide and your screen disagree, trust the menu bar on your Mac.

### Which download should I click, Apple Silicon or Intel?

Choose Apple menu > About This Mac and check the chip or processor line. Apple silicon Macs get the Apple Silicon download. Intel Macs get the Intel download. Both sit under Zoom Workplace for Mac.

### Will reinstalling delete my meetings or recordings?

The official uninstall article describes removing the app and its components. It does not say whether recordings saved on your Mac are kept or removed. Copy any recordings you need to a safe folder before you uninstall.

### Do I need Zoom installed to join a meeting?

No. Zoom's web app lets you join from a supported browser without installing the full app. Zoom lists Chrome 102 or later, Edge 102 or later, Firefox 105 or later, and Safari 16.4 or later.

### What macOS version does the current Zoom Workplace app need?

Zoom lists macOS 10.15 or later as the minimum. Version 7.0.0 dropped support for macOS 10.13 and 10.14. For older systems, 6.7.7 is the last version that supports macOS below 10.15.

### Can I go back to the old Zoom layout after the update?

Zoom's notes do not say whether the old layout can return. That is not confirmed on an official Zoom page, so check Zoom support before you rely on it.

## Sources

1. [Uninstalling and reinstalling the Zoom application (KB0065146)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146), Zoom Support, checked 2026-11-09
2. [Downloading the Zoom Workplace desktop or mobile app (KB0060928)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060928), Zoom Support, checked 2026-11-09
3. [Zoom system requirements: Windows, macOS, Linux (KB0060748)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748), Zoom Support, checked 2026-11-09
4. [Zoom system requirements: Zoom Web App (KB0058323)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058323), Zoom Support, checked 2026-11-09
5. [Getting started with the Zoom Workplace desktop app (KB0064516)](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064516), Zoom Support, checked 2026-11-09
6. [Zoom Workplace reimagined: clarity, speed, and simplicity](https://www.zoom.com/en/blog/zoom-workplace-simplicity-ui-updates/), Zoom, checked 2026-11-09
7. [Zoom Download Center](https://zoom.us/download), Zoom, checked 2026-11-09
8. [Zoom Workplace on the App Store](https://apps.apple.com/us/app/zoom-workplace/id546505307), Apple App Store, checked 2026-11-09