Accountants · problem and fix
QuickBooks Online error 324 after a bank account change: fixes for Mac, step by step
QuickBooks Online error 324 means the bank feed cannot find the bank account it was linked to. The usual cause is a change to that account, or an account that closed or was suspended. The feed stops until you disconnect the old link and connect the right account. This page covers the fix on a Mac, what the delay costs, and where Lazur helps.
The short answer
- Error 324 ('Account not found') means QuickBooks cannot find the bank account it was linked to.
- The usual causes are changed account details, or an account that closed or was suspended.
- Post pending transactions, disconnect the old account, then link the replacement with a start date after the last transaction.
- QuickBooks Desktop for Mac uses different screens and file imports, so check which product you use.
- Lazur points at buttons, explains the screen and guides each click. It does not click for you.
What stalled bank feed after an account change costs you
Missing bank lines in your books
While the feed is stopped, new bank lines do not arrive. You can enter them by hand, but that means more typing and more chances to miss a line. Missing lines also make the bank balance in QuickBooks drift from the real balance. That drift shows up at reconciliation, when you least want to find it.
Gaps you have to fill from statements
Xero says a lapsed consent can be reconnected, but re-authentication imports only up to 90 days of history. Anything older needs a manual import. A feed that stays broken for a long time can leave a gap you fill from paper or PDF statements.
Duplicates after a rushed relink
A start date set too early can pull in lines you already entered. Duplicates look like extra income or extra expenses, which skews the period. Removing them takes time, and you should confirm each one against the statement before you delete it.
Reconnection cycles you did not plan for
Intuit's help says some banks need reconnection every 90 business days, or every 18 months. Each cycle is a short task, but it adds up across many clients. Put the next expected date in your calendar so it does not arrive as an emergency.
Time, which no source measures
No primary study measures how many hours a broken feed costs. The vendor blogs online give conflicting numbers, so this page does not use them. Track the time on your own clients over the next close if you want a real figure for your practice.
Why it happens
The bank account details changed
Error 324 is most often tied to changed account details. The bank may have issued a new account number, or the details QuickBooks stored no longer match the bank's records. The feed then cannot find the account it was linked to. Compare the account number and account type on the bank's site with the connection in QuickBooks.
The account closed or got suspended
Intuit lists a closed or suspended account as the other trigger for 324. A closed account cannot be read. A suspended account may not be readable either, depending on the bank. Check the account status in the bank's app or with the bank before you assume the link is at fault. If the account is closed, disconnect it and link a replacement.
The bank made a change on its side
Code 390 says the bank is making a change, and automatic transaction flow stops until the connection is upgraded. Not every change starts with you. Banks can update how they share account data. That can break a link even when your account details look the same. Read the code on screen, because the fix depends on who made the change.
The connection expired on a timer
Code 350 means the connection expired or was updated. Intuit says reconnection may be needed every 90 business days or every 18 months, depending on the bank. Xero describes a 90-day consent that starts again after a change. A timer can fail quietly, so a feed that worked for months can stop on an ordinary day.
A stale link keeps pointing at the old account
When a bank changes an account, QuickBooks may still hold the old connection. The new account never gets matched because the link points somewhere else. Disconnecting removes the stale link. Linking then creates a fresh one with the account you actually use. This explains Intuit's order of steps, though no study has tested it.
How to fix it
These work with or without any app.
Post pending transactions first
Open Bank transactions and review the pending list. Post or match what you can before you disconnect. Intuit says to post pending transactions first, so nothing is left hanging when the old link goes. Write down the last transaction date you see before you move on.
Disconnect the old account
Go to Bank transactions > Fix now > Manage connections > Disconnect. Intuit's UK page also shows an edit icon route: edit icon > Edit account details, then check Disconnect this account on save. Your screen may differ. Use the path that matches the labels you actually see.
Link the replacement with the right start date
Choose Link account and connect the new account. Set the start date to a day after the last transaction in the old account. This avoids pulling in lines you already have. Confirm that the first few new lines match the bank's statement on the same day.
Re-enter sign-in details when the bank asks
For codes 109 and 350, change the password at the bank first if needed. Then open the account's edit icon > Edit account sign in, enter the new password, and select Save and connect. For 350, use Fix now, confirm the user ID and password, then Save and connect. If the error persists, try an incognito window.
Use a CSV import while you wait
Error 155 and error 192 both point toward manual import while the feed is down. For 155, ask the bank to authorize the QuickBooks connection. For 192, Intuit's fix is a manual CSV upload. Import while you wait, then match the rows to avoid double entries.
Desktop for Mac: use a .qbo file
In QuickBooks Desktop for Mac, go to Banking > Online Banking Setup. If your bank offers Web Connect, download the .qbo file from the bank. Then use Downloaded Transactions > Import File. Use this route when Direct Connect is not an option for your bank.
Xero: reauthorize with the account holder
In Xero, a changed connection starts a new 90-day consent. Only the bank account holder or someone with authorized online banking access can approve it. Re-enter credentials in the bank step, or ask the account holder to approve if you lack access. Xero says it sends reminders before the consent ends.
What QuickBooks Online error 324 actually says
You see error 324 on the Bank transactions page in QuickBooks Online. Intuit labels it Account not found, and that label is literal. QuickBooks asked the bank for an account it can no longer match. The break sits between QuickBooks and the bank, so the fix lives in the connection settings.
The message does not say which detail changed. Start at the bank. Open its website or app and find the account. Compare the account number, the account name, and the account type with what QuickBooks shows. The mismatch tells you whether you need to relink or whether the account is gone.
How 324 compares with other bank feed error codes
| Code | What Intuit says it means | First move |
|---|---|---|
| 324 | Account not found. Account details changed, or the account closed or was suspended. | Post pending transactions, then disconnect and link |
| 390 | Bank is making a change. Automatic transaction flow stops until the connection is upgraded. | Review pending, disconnect, then link with a start date |
| 350 | Reauthorization required. The connection expired or was updated. | Fix now, confirm user ID and password, Save and connect |
| 109 | Password update required at the bank. | Change the password at the bank, then edit the sign in |
Codes 324 and 390 start with the same move. Both ask you to deal with pending transactions and then disconnect. The story is different, though. With 390 the bank made a change and the old link is out of date. With 324 QuickBooks cannot find the account at all. Read the code before you act.
Codes 350 and 109 need a sign-in, not a new link. Those are the ones where you re-enter credentials. If you relink an account for a sign-in problem, you lose time and may create a second feed. Match the fix to the code, every time.
What a broken feed costs you while you wait
The cost is mostly missing history and extra work. While the feed is stopped, new bank lines do not arrive in the list. You can type them in by hand, but that adds work and more chances to miss a line. Each week of delay makes the catch-up longer. The close takes longer when you chase lines at the end.
Xero adds a clock to the problem. A changed connection starts a new 90-day consent. After a lapse, re-authentication can import up to 90 days of history. Anything older needs a manual import. A feed left broken for months can leave a gap you fill from statements by hand.
48 hours
Suggested wait before you contact support when transactions stop updating (error 9999)
Intuit: Fix bank connection errors in QuickBooks Online (UK)90 business days
Reconnection interval Intuit gives for some banks, or every 18 months depending on the bank
Intuit: Fix bank connection errors in QuickBooks Online (UK)90 days
Xero consent period that starts again after a bank connection changes
Xero UK: Open banking and bank feedsA worked example: the old account closes and a new one opens
Say your client closed a current account and opened a new one at the same bank. QuickBooks still points at the old account, so the feed reports error 324. The last posted transaction in the old feed is from mid-March. That date is the anchor for the whole fix.
Review the pending items and post what you can. Then disconnect the old account. Then link the new one. The start date decides what comes next. Pick a day after the last old transaction. An earlier date can pull in lines you already recorded, which creates duplicates. A later date leaves a gap you must fill from the statement.
Mistakes that make error 324 harder to fix
- Disconnecting before you post pending transactions. Intuit's order is to post first, then disconnect.
- Linking the new account before the old one is gone. You can end up with two feeds for one bank.
- Guessing the start date. Use the last transaction date you wrote down.
- Retrying the same link again and again. Read the code, then choose the path that matches it.
- Using incognito for every error. Intuit suggests it for some codes, such as 350 and 9999, not for all of them.
- Sharing bank passwords in chat to speed things up. Xero says only the account holder or someone with authorized access can approve.
QuickBooks Desktop for Mac uses a different path
If you use QuickBooks Desktop for Mac, the screens differ. Set up online banking from Banking > Online Banking Setup. If your bank offers both methods, Web Connect is the one that uses a file you download. You download a .qbo file from the bank, then import it through Downloaded Transactions > Import File. Direct Connect needs an activated online-services account at the bank.
Desktop for Mac allows one customer ID per bank per company file. It also links only one QuickBooks account to each online banking account. If the change gives you a new customer ID, you set up the bank again for that company file. Check Help in your own copy of the software, because Intuit's page does not give a version number.
When the feed will not come back
Some codes lead to a bank or a support step, not a click. Error 155 means the bank has stopped automatic retrieval, which Intuit says is often temporary. Ask the bank to authorize the QuickBooks connection. Error 192 means the bank needs extra sign-in details, sometimes a changing one-time password. Intuit's fix there is a manual CSV upload.
Error 179 means you are logged in to the bank somewhere else. Log out of the bank's website and app on every device. Wait 15 minutes. Clear the browser cache and cookies, then retry. Error 9999 means transactions are not updating. Wait 48 hours, and contact support if it persists.
Checking the new feed before you close the period
Once the new feed is live, compare it with the statement. Check the bank balance in QuickBooks against the statement balance on the same date. Then look at the first lines after the start date. Confirm nothing repeats from the old account.
Excel helps with this check. Pull the transaction list into a spreadsheet, sort by date and amount, and look for identical rows on the same day. Two matching rows are your first duplicate check. For a wider look at Excel during a close, see Excel for accountants on Mac.
Where Lazur helps, and where it does not
Lazur helps with the screen. Hold ⌥ ⌘ and ask what error 324 means. Lazur answers out loud. Ask where Fix now is, and Lazur draws a circle and a label around it. Ask how to disconnect the account, and Lazur guides you one click at a time while it waits for each click.
Lazur does not fix the feed. It does not click the buttons, log in to the bank, or change QuickBooks for you. It can draft a short note to the client asking for the new account details. You check the draft, and you send it yourself.
A checklist before you call Intuit or your bank
- Write down the exact error code and the wording on screen.
- Confirm whether the bank changed the account or closed it.
- Post pending transactions, then note the last transaction date.
- Check who has authorized access to approve the connection.
- Keep the old account's history until the new feed passes the check.
If none of this works, contact Intuit support with the code and the date the feed stopped. Bring the start date you chose and the last old transaction date. These steps come from the vendor's own help. No study has tested how often they work, so treat them as the official route, not a promise.
Faster with Lazur
Where Lazur helps with stalled bank feed after an account change
Hold ⌥ ⌘ and say what you want. Lazur sees your Chrome window. Lazur draws a circle and a label around the button or menu you need.
- 1
Hold ⌥⌘ and talk
- 2
Lazur draws a circle and a label around the button or menu you need.
- 3
You stay in Chrome. Nothing to copy into a chat window.
More things to say in Chrome
- “Where is the Fix now button on this screen?”
- “What does error 324 mean on this screen?”
- “Walk me through disconnecting this account.”
- “Draft a short note asking the client for the new account details.”
- “Remind me to check the bank feed on Friday.”
Free for 3 days, then $18/month. Download for Mac
You say“Where is Fix now on this screen?”
Lazur · points at itLazur draws a circle and a label around Fix now. You make the click yourself.
What accountants say to Lazur for this
Each one is a single hold of ⌥ ⌘.
“Where is the Fix now button on this screen?”
Lazur draws a circle and a label around Fix now, so you find it without hunting.
Points at it
“What does error 324 mean on this screen?”
Lazur answers out loud from the error text it can see, so you can read the code without leaving the page.
Explains what's on screen
“Walk me through disconnecting this account.”
Lazur guides you one click at a time and waits for each click. You do the clicking.
Walks you through it
“Draft a short note asking the client for the new account details.”
Lazur drafts the text. You check it before you send it yourself.
Drafts it
“Remind me to check the bank feed on Friday.”
Lazur sets an Apple Reminders item, so the check does not depend on memory.
Handles the small stuff
A plan you can start this week
- Same day
Note the code and the last date
Read the error on screen and write down the code. Record the last transaction date in the old feed and the balance QuickBooks shows. Do not change anything yet. This note is what you check against later.
- Next day
Post pending, then disconnect
Review the pending list and post what you can. Then disconnect the old account using Fix now > Manage connections > Disconnect. Confirm the old account no longer shows as connected before you move on.
- Day after
Link the new account
Use Link account and set the start date to the day after your noted last transaction. Check the first lines the feed brings in against the bank's own statement or app. Fix any mismatch the same day.
- Before close
Check for gaps and duplicates
Compare the bank balance in QuickBooks with the statement balance. Scan the first weeks of the new feed for doubled lines. Export the list to Excel and sort by date and amount if you need a second look.
- Month end
Set a feed check reminder
Add a recurring check to your calendar or Apple Reminders. Look at the feed status once a week until the close is done. You can also ask Lazur to set the reminder by voice.
Questions people ask
Is QuickBooks Online error 324 the same as account not found?
Yes. Intuit's UK help article labels error 324 as Account not found. It means QuickBooks cannot find the account at the bank. The usual trigger is changed account details, or an account that closed or was suspended.
Can I link the new account without disconnecting the old one?
Intuit's order is to post pending transactions, disconnect the old account, and then link the replacement. Follow that order unless the help article for your product says otherwise. Two links to the same bank can overlap, so check the list before you connect.
Will I lose transactions when I relink?
Usually not, if you post pending items first and set the start date after the last transaction in the old account. Intuit's order aims to prevent gaps and repeats. No source guarantees it, so check the reconciliation against the statement.
Does this work the same way in the US?
Not guaranteed. The error page this article uses is Intuit's UK help article, and Xero's page is UK too. US bank feeds and menu labels may differ. Check the current QuickBooks Online help for your region before you follow each step.
Who is allowed to approve a new bank feed?
According to Xero, only the bank account holder or someone with authorized online banking access can approve new feeds. If you lack that access, ask the account holder to approve. Do not share bank passwords to speed things up.
Does Lazur fix the bank feed for me?
No. Lazur does not click buttons or operate other apps for you. It points at things, explains the screen out loud, and guides you one click at a time. You make every change in QuickBooks yourself.
Can I use Lazur when the screen shows client bank data?
Check your employer's rules first. Lazur listens and looks at the screen only while you hold the shortcut. Audio and the screenshot go to AI providers to answer, and they are not stored. Content is never used to train AI models.
Sources
- Fix bank connection errors in QuickBooks Online (UK) · Intuit · checked 2026-11-08
- Set up online banking for QuickBooks Desktop for Mac · Intuit · checked 2026-11-08
- Open banking and Xero bank feeds (UK) · Xero · checked 2026-11-08
Fix stalled bank feed after an account change with Lazur, free for 3 days
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