Realtors · problem and fix

How to verify closing wire instructions on Mac: step by step for realtors in 2026

To verify closing wire instructions, call the title company or escrow officer on a number you found yourself, not one from the email. Never reply to a wire change message to confirm it. Wire fraud at closing is common enough to show up in federal data and in surveys of title companies. The checks below cost nothing and need no new software.

Updated For realtors10 sources

Real estate agent working on a laptop at a desk before a home closing
Checking closing details before the wire goes out · Image by PublicDomainPictures from Pixabay

The short answer

  • Never send a closing wire based on an email that changes account details.
  • Call a number you looked up yourself, then confirm the account details out loud.
  • Turn on Safari's fraud warning and two-step verification on your email account.
  • Tell every client about the wire rule early, and repeat it before closing.

What wire fraud at closing costs you

Money that is hard to recover

A wire sent to the wrong account can be gone before you notice. Recovery depends on how fast the sending bank and the title company act. The FBI's 2025 real estate figures show $275.1 million in losses, up from about $173 million in 2024.

Client trust

CertifID's 2026 report found 56% of consumers would not work with a title company or real estate firm again after a wire fraud incident, even if the funds were fully recovered. A fraud can end a client relationship even when the money comes back.

Delayed closings and extra work

Callbacks, rework, and emergency calls eat into a closing week. No published study that we found measures these hours. Track how long each verification takes over a few closings, and you will have your own number.

Blame and liability

When a client loses money, people look for who missed the warning. Ask your broker or a real estate attorney what your duties are in your state. Keep your written wire rule and your callback log, because they show what you did.

Stress for buyers and sellers

A buyer who loses a down payment may blame the agent who passed along the instructions, even if the agent did nothing wrong. That emotional cost lands on you, so the callback protects your reputation as well as the money.

Why it happens

  1. Email is easy to fake or take over

    Business email compromise caused more than $2.77 billion in losses in 2024, according to the FBI report as cited by JPMorgan. Scammers copy real threads and wait for a closing date. A lookalike domain or a hacked account makes new instructions look like they came from your title company.

  2. Closings are a frequent target

    FinCEN's 2023 analysis found individual homebuyers are hit hardest. Title and closing parties are the most common victims of impersonation. A closing has a fixed date, a large payment, and many parties sending messages, which gives a scammer cover.

  3. Bank checks miss many bad accounts

    FinCEN reports nearly 88% of real estate BEC incidents in its 2020 to 2021 data involved first transfers to accounts at U.S. depository institutions. The account sits at a real bank, so the transfer looks normal. JPMorgan warns against assuming someone else checked the wire because a bank flagged or passed it.

  4. Wire changes look routine

    ALTA and CertifID found more than 40% of title companies received at least one email per month in 2023 attempting to change wiring or payoff instructions. When change requests are common, a new account number feels normal. That gap is what the scammer uses.

  5. Buyers and sellers are not prepared

    CertifID's 2025 survey found 52% of buyers and sellers were not aware, or only somewhat aware, of wire fraud risks before closing. First-time buyers fall victim at three times the rate of experienced buyers and sellers. Many people hear about this too late to slow down.

  6. Phone numbers inside emails can be fake

    A scammer can put a fake phone number in the message. Calling it connects you to the criminal. JPMorgan advises calling a trusted number from a system of record, not a number from an email, and not relying on inbound calls.

How to fix it

These work with or without any app.

  • Get wire instructions early, in writing

    Ask for the title company's wire instructions early in the contract. Save them in your closing folder. Tell your buyer that these are the only instructions they should use, and that they should ignore any later change.

  • Make the rule clear: no changes by email

    Tell every party that wire instructions will not change by email. If a change arrives, treat it as suspect until a call confirms it. Put this rule in your first client email, so it is on record from the start.

  • Call back on a number you found yourself

    Use the title company's official website, the closing packet, or the number on your earlier contract. Do not use a number from the new email, a voicemail, or an inbound call. Ask for the escrow officer by name.

  • Confirm the details out loud

    Read the account details back to the person you called, and ask them to read theirs. Confirm the exact amount and the file number too. A short check now costs far less than a long recovery later.

  • Turn on two-step verification for email

    ALTA's webinar guidance includes multi-factor authentication for customers. Turn on two-step verification for your own email account. A stolen password alone should not let someone send messages as you.

  • Use Safari's fraud warning

    In Safari, choose Safari > Settings > Security. Turn on Warn when visiting a fraudulent website. Apple describes it as a warning when a site is a suspected phishing website. It does not check wires for you, so keep the callback habit too.

  • Ask for the title company's written wire procedure

    Ask whether the title company has a written wire procedure. ALTA's Outgoing Wire Preparation Checklist is a tool title companies can use. A written process is harder to skip when a closing is rushed.

  • Keep a verified contacts sheet

    Record the title company, the contact, the number you verified, the date, and who made the call. Use Google Sheets so the list stays in one place. Check it before every wire, not only the first time.

  • Train your clients and your team

    NAR advises agents to educate clients early and hold security briefings. Repeat the message in the final week before closing. A short reminder then keeps the rule fresh when pressure builds.

A wire fraud attempt at closing usually starts with an email that looks normal. It may appear to come from your client, the title company, or an escrow officer you already know. The message says the wire instructions changed. The new account belongs to a criminal, and the money is often gone before anyone notices.

What the wire fraud scam looks like on your Mac

Most attempts arrive in Mail or Gmail. Some come by text or a phone call. The pattern is simple. Someone copies a real thread, changes one detail, and sends it from a lookalike address. A capital I can stand in for a lowercase l, so the domain looks right at a glance. Sometimes the email comes from a real account that a criminal has taken over, so the address is correct and only the request is wrong.

Real estate agent working on a laptop at a desk before a home closing
Checking closing details before the wire goes out · Image by PublicDomainPictures from Pixabay

What wire fraud at closing costs you and your clients

$275.1M

Real estate fraud losses reported to the FBI in 2025, up from about $173 million in 2024

ALTA press release on FBI cybercrime report

7%

Title companies that wired funds to a fraudulent account, in the ALTA and CertifID study

ALTA news: Title Companies Help Mitigate Risk of Wire Fraud

56%

Consumers who would not work with a title company or real estate firm again after a wire fraud incident

CertifID: 2026 State of Wire Fraud Report: Key Findings

1 in 20

Consumers who fell victim to a scam during a transaction, per NAR citing CertifID 2025

NAR: Wire Fraud Is Targeting First-Time Buyers

Money is the obvious cost, and it is the hardest one to recover. The FBI's 2025 figures show real estate fraud losses of $275.1 million, up from about $173 million the year before. That category is narrow. Closing wire fraud is often filed as business email compromise, which caused more than $2.77 billion in losses in 2024.

Figures come from an association study, vendor surveys, and an industry article. Vendors ran some of these.
WhoWhat the research foundSource
Title companies7% wired funds to a fraudulent accountALTA and CertifID study
Title companiesMore than 40% received at least one email per month in 2023 trying to change wiring or payoff instructionsALTA and CertifID study
HomebuyersNearly 1 in 4 received a fraudulent or suspicious message during closingCertifID 2026 report
ConsumersAbout 1 in 20 fell victim to a scamNAR citing CertifID 2025
First-time buyersThree times the victimization rate of experienced buyers and sellersCertifID 2025 survey

The sources above do not measure the hours lost to callbacks or closing delays. Budget your own time for verification, and note how long each callback takes.

Why wire fraud keeps working at closing

The scam works because it rides on normal habits. Wire changes are not rare in real estate. Many title companies see wiring change emails every month. A new account number feels routine, so people stop checking. These four patterns explain most of the risk.

  • Email is easy to fake or take over.
  • Bank checks do not catch every bad account.
  • Buyers and sellers rarely expect it.
  • Phone numbers inside emails can be fake too.

FinCEN's 2023 analysis found that individual homebuyers are hit hardest. It also found nearly 88% of real estate business email compromise transfers went to accounts at U.S. depository institutions, based on 2020 to 2021 data. Those accounts look normal to a bank. A bank check alone cannot prove the account belongs to your client.

How to verify closing wire instructions, step by step

Use this routine for every wire. That includes earnest money, a down payment, and seller proceeds. It takes a few minutes and needs no paid tools. Keep the order the same each time, so the steps become automatic.

  1. Get the wire instructions from the title company or escrow officer early, and in writing.
  2. Save that message or closing packet. It becomes your reference copy.
  3. If any email changes an account detail, stop. Do not send money yet.
  4. Find the title company's phone number yourself, from its official website or your closing file.
  5. Call that number. Ask for the person by name, and confirm the new details aloud.
  6. Ask them to confirm the final digits of the account and the exact amount.
  7. Log the call with the date, time, person, and the number you dialed.
  8. Send the money only after the call matches the reference copy.

A worked example of a wire callback

Here is a hypothetical example. In the final days before closing, your buyer forwards an email that looks like it came from the title company. It says the wire account changed. The logo and signature look right. You do not reply. You open the closing packet from earlier in the file, find the title company's main line, and call it.

The receptionist connects you to the escrow officer. The officer says the account never changed, and that the email came from a lookalike domain. You report it to the title company, tell your buyer, and save the message in the file. The check took a few minutes. The wire still went to the right place.

Home closing documents and a pen on a table for a real estate transaction
The closing packet is your reference copy · Image by Tumisu from Pixabay

Red flags to check in the email itself

No single sign proves fraud, but several together should stop you. Treat any wire email with two or more of these signs as suspect. Each one is a reason to call, not a reason to panic.

  • Urgency, such as a closing that must happen today or a deadline that cannot slip.
  • A request to keep the call off the record or to skip the usual steps.
  • A new account, a new bank, or a new routing detail that nobody mentioned before.
  • A sender domain that is one letter off from the real one.
  • A PDF bank form attached in place of the normal wire instructions.
  • A different tone, or a signature that does not match earlier emails.

Edge cases that catch careful agents

Some changes are real. A client may move to a new bank, and a title company may update its account. The rule still holds. Call the person on the number from your earlier contact, not the number in the new message. A real change survives a callback. A fake change does not.

Sellers face the same risk on the payout side. A scammer can ask for proceeds to go to a new account after the closing date is set. CertifID's 2025 survey covered buyers and sellers for this reason. Apply the same callback to seller proceeds, even when the seller seems rushed or annoyed.

Mac settings and habits that help

Your Mac cannot tell you if a wire is safe. It can make a fake website harder to use, and it can help you keep your checks organized. Start with Safari. Choose Safari > Settings > Security, then turn on Warn when visiting a fraudulent website. Apple describes this as a warning when a site is a suspected phishing website. Press ⌘, to open Settings in Safari.

Mail is different. Apple's Mail guide covers blocking senders and sorting mail into Primary, Transactions, Updates, and Promotions. It does not describe phishing detection. Do not count on Mail to flag a fake wire email. Your callback is the protection.

  • Keep macOS and your browser updated, so security fixes arrive.
  • Turn on two-step verification for your email account.
  • Keep verified phone numbers in one shared sheet, not in email threads.
  • Do not forward wire details to a personal email address.

Mistakes people make with wire verification

  • Calling the number in the suspicious email, even when it looks right.
  • Assuming the bank will catch it, because a bank flag or a clean transfer does not prove the account is correct.
  • Trusting an inbound call, where the caller reaches you instead of you reaching them.
  • Talking about wires for the first time in closing week.
  • Assuming only first-time buyers are at risk. They face more risk, but sellers and experienced buyers are targeted too.
  • Skipping the log, then forgetting what was confirmed and by whom.

If the money already went out

Act in this order. Call the sending bank right away and ask about a wire recall. Call the title company on the number you verified, and tell them what happened. Then report the fraud to the FBI through its Internet Crime Complaint Center. Speed matters at every step, so do not wait until the end of the day.

ALTA publishes a Rapid Response Plan for Wire Fraud Incidents for title companies. Ask your title company whether it has one, and whether it knows who to call first. A plan you ask about before a problem is easier to use during one.

Tell clients early and keep a verified contacts sheet

NAR advises agents to educate clients early, hold short security briefings, and tell buyers to confirm wire instructions by calling a known number. Say it at the first offer, and repeat it in the final week before closing. Repetition is what makes the rule stick when someone is rushed.

Keep a simple sheet in Google Sheets. Use columns for the title company, the contact name, the number you verified, the date, and who made the call. Make this sheet the only place you copy numbers from. That one habit makes mismatches easier to spot.

Professional making a phone call at an office desk to confirm details
A callback to a number you looked up yourself · Image by JESHOOTS-com from Pixabay

Where Lazur helps, and where it does not

Lazur helps you read, explain, and prepare. Hold ⌥⌘ and ask what looks off on screen. Lazur answers out loud, and it can circle a phone number so you compare it with the one you verified. Hold fn to dictate a call log into any app at the cursor.

Lazur does not verify bank accounts, call the title company for you, or click through your bank's site. It can be wrong about details it cannot see. Treat it as a second pair of eyes. Your callback remains the check.

Ask your title company one question at the start

Ask whether the title company has a written wire procedure. ALTA offers an Outgoing Wire Preparation Checklist to title companies, and you can ask whether they use one. A written process is harder to skip under pressure. If the answer is vague, ask who signs off on a change.

Keep the written rule in your closing folder. If a dispute comes up later, your file shows what you asked, what you verified, and when. That record matters more than memory.

Faster with Lazur

Where Lazur helps with wire fraud at closing

Hold ⌥ ⌘ and say what you want. Lazur sees your Gmail window. Lazur draws a circle and a label around the button or menu you need.

  • 1

    Hold ⌥⌘ and talk

  • 2

    Lazur draws a circle and a label around the button or menu you need.

  • 3

    You stay in Gmail. Nothing to copy into a chat window.

More things to say in Gmail

  • “Hold Option and Command, then ask what looks off in this email.”
  • “Where is the wire account number in this message?”
  • “Walk me through turning on the fraud warning in Safari.”
  • “Hold fn and dictate a call log for the title company.”
  • “Draft a short note to my buyer about our wire rule.”
  • “Research the title company's public phone number.”

Free for 3 days, then $18/month. Download for Mac

You say“Hold Option and Command, then ask where the phone number is in this email.”

Lazur · points at itLazur circles the number on screen. You compare it with the number from your closing file before you make the call.

Gmail
SendAttachphone number in emailRight hereFormatSchedule

What realtors say to Lazur for this

Each one is a single hold of ⌥ ⌘.

  • “Hold Option and Command, then ask what looks off in this email.”

    Lazur reads the email on screen and explains the warning signs it sees. You still decide what to do, and you still make the callback.

    Explains what's on screen

  • “Where is the wire account number in this message?”

    Lazur circles the number on screen, so you can compare it with the number from your closing file before you call.

    Points at it

  • “Walk me through turning on the fraud warning in Safari.”

    Lazur waits for each click and points at the next step. It does not click for you, so you stay in control of your settings.

    Walks you through it

  • “Hold fn and dictate a call log for the title company.”

    Dictation types clean text at your cursor in any app. You can record the date, time, contact, and number without typing.

    Types what you say

  • “Draft a short note to my buyer about our wire rule.”

    Lazur drafts the text out loud or on screen. You read it, edit it, and send it yourself from your own email account.

    Drafts it

  • “Research the title company's public phone number.”

    Lazur runs the search in its own Chrome tabs and returns a summary. Confirm the number against your closing file before you trust it.

    Researches in the background

A plan you can start this week

  1. Day 1

    Set the rule for every file

    Write one short paragraph that says wire instructions will not change by email. Paste it into your standard client welcome email. Ask Lazur to help you draft it if the wording feels stiff.

  2. Day 2

    Lock down your own tools

    Open Safari > Settings > Security and turn on the fraud warning. Turn on two-step verification for your email account. Check that your phone can receive the codes before you need them.

  3. Day 3

    Build the verified contacts sheet

    Create a Google Sheet with columns for the title company, contact, verified number, date, and caller. Fill it in for your open files only. Use the closing packet as your source, never an email.

  4. Day 4

    Ask about the wire procedure

    Call or email each title company you work with. Ask whether it has a written wire procedure and who signs off on a change. Add the answers to your sheet, so the next callback goes faster.

  5. Day 5

    Practice the callback

    Write a three-line call script: who you are, the account detail you want to confirm, and the amount. Use Hold fn to dictate it into a note, then read it aloud once before your next closing call.

  6. Week 2

    Check before every wire

    Before each wire, reread the reference copy, make the callback, and log the call. If a detail changed, stop and call again. Review the log at the end of each closing and fix any gaps.

Questions people ask

Can I wire money if the email looks exactly like the title company's?

No, not on the email alone. Lookalike emails and hacked accounts can look identical. Call a number you found yourself, then confirm the account details out loud before you send anything.

What if the change looks like a normal update from my client?

Treat it the same way. Clients do change banks, but a changed wire account still needs a callback. Call your client on the number from your earlier contact, not the number in the new message.

Does Apple Mail warn me about phishing?

Apple's Mail guide describes blocking senders and sorting mail into categories. It does not describe phishing detection. Do not rely on Mail to stop a fake wire email.

Is this only a risk for first-time buyers?

No. First-time buyers fall victim at three times the rate of experienced buyers and sellers, according to CertifID's 2025 survey. Experienced people still get targeted, so the callback applies to every closing.

Can Lazur tell me whether an email is fraud?

Lazur can explain the warning signs it sees on your screen and point to details worth checking. It cannot confirm a bank account or call the title company for you. Your callback is the check.

What should I do if I already sent the money?

Call your bank and the title company right away. Report the fraud to the FBI's Internet Crime Complaint Center. Ask the title company whether it has a rapid response plan, such as the one ALTA publishes for title companies.

Do I need to follow my brokerage's rules?

Yes. Follow your brokerage's rules on client data, wire handling, and email. If you work in a regulated role, follow your employer's rules on client and patient data before you forward any account details.

Does this apply to sellers too?

Yes. CertifID's 2025 survey covered buyers and sellers. A scammer can target a seller's payout just as easily, so the same callback applies to proceeds.

Sources

  1. Latest FBI Cybercrime Report Shows Real Estate Fraud Losses Rising · American Land Title Association · checked 2026-11-07
  2. Title Companies Help Mitigate Risk of Wire Fraud, ALTA Cybercrime Study Shows · American Land Title Association · checked 2026-11-07
  3. Analysis of Business Email Compromise in the Real Estate Sector Reveals Threat Patterns and Trends · FinCEN (U.S. Treasury) · checked 2026-11-07
  4. BEC busters: Four callback do's and don'ts · JPMorgan Chase · checked 2026-11-07
  5. What 1,500 Consumers Want You to Know About Real Estate Wire Fraud · CertifID · checked 2026-11-07
  6. Wire Fraud Is Targeting First-Time Buyers: Are You Doing Enough to Protect Them? · National Association of REALTORS · checked 2026-11-07
  7. 2026 State of Wire Fraud Report: Key Findings · CertifID · checked 2026-11-07
  8. Webinar Recording: The State of Wire Fraud in the Title Industry · American Land Title Association · checked 2026-11-07
  9. Change Security settings in Safari on Mac · Apple Support · checked 2026-11-07
  10. Mail User Guide for Mac · Apple Support · checked 2026-11-07

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